Passkey Outcomes that move KPIs

Outcome:

Eliminate passwords to remove the top phishing vector. Users sign in with biometrics in one step, leading to faster sessions and fewer resets.

How it works:

Passkeys replace passwords with phishing-resistant credentials. Support username-less or identifier-first flows. Fallbacks are policy-controlled and only used if no passkey exists.

KPIs:

• First-attempt login success rate

• Time-to-login

• Password reset tickets and recovery churn.

Outcome:

Reduce OTP cost and friction by making passkeys the default MFA. Users complete authentication without waiting for codes.

How it works:

Adopt passkeys as the default factor. Keep backup access (magic link/OTP/step-up) available under policy controls. Suppress fallback when a valid passkey exists.

KPIs:

• SMS volume/cost and delivery failures

• MFA success

• Step-up prompts for known devices.

Outcome:

Fewer account takeovers (ATO) and fewer help-desk resets. Detection and recovery flows become harder to abuse.

How it works:

Analytics highlight drop-offs and abuse patterns (e.g., repeated recovery). Telemetry accelerates root cause analysis. Backup flows enable step-up or re-proofing to lock down recovery.

KPIs:

• Confirmed ATOs

• Recovery abuse

• Support minutes per incident and per user.

Outcome:

Enable Apple-Pay-like checkout with a single biometric confirmation. Strong auth reduces 3DS challenges and cart abandonment.

How it works:

Use passkeys to strongly authenticate during checkout and SCA. Analytics identify prompt timing and device cohorts that maximize one-tap success; Rollout targets eligible users.

KPIs:

• Auth success

• 3DS challenge rate

• Checkout conversion and revenue per session.

Outcome:

Satisfy PSD2 SCA by combining possession and inherence in one gesture. Prepare for wallet-based authentication and delegated flows.

How it works:

Gateway enforces possession + inherence via passkeys to satisfy SCA. Telemetry and Analytics provide audit trails. Rollout gates enable geography and device-based enablement.

KPIs:

• Compliance evidence for audits

• Implementation challenges

• Success for regulated flows across devices and browsers.