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For customer identity teams

Fix, prove and scale every login journey

Corbado helps teams responsible for customer login see why authentication stalls, why passkey adoption is flat and where to scale next.

How it works

How teams turn authentication signal into operational change

Capabilities show what Corbado can do. Use cases show the questions teams usually start with once authentication friction and passkey adoption become business priorities.

See

Instrument what users actually experience

Capture client-side telemetry across passkeys, passwords, OTP, social login, fallbacks and errors.

Diagnose

Turn process signal into root cause

Reconstruct the real journey, inspect branches and separate one-off incidents from repeatable friction patterns.

Improve

Fix, route and prove impact

Tune prompts, route passkey journeys, reduce recovery load and prove which changes improve outcomes.

Use cases

Start from the authentication problem you need to solve

These pages are grouped by the job the buying team is trying to get done, so you can find the right path without translating feature names first.

Support & operations

Resolve login and account recovery incidents

Move from a ticket, error spike, or complaint to one exact user journey and the likely root cause behind it.

IdentitySupportSecurity

Benefits

  • Search one user process and inspect the exact authentication path taken

  • Separate recurring rollout patterns from isolated incidents before they spread

  • See retries, fallbacks, device context, and error classes in one shared view

Key metrics

Time-to-resolutionEscalationsLogin success rate

Adoption

Drive passkey adoption with evidence

See where users drop before creation or first successful use, then improve prompts, timing and rollout by cohort.

ProductIdentity

Benefits

  • Measure created vs. used passkeys by cohort, device, and journey branch

  • Compare prompt timing, copy, and surface placement against real outcomes

  • Roll out the winning policy by segment instead of guessing what will stick

Key metrics

Passkey start ratePasskey enrollment ratePasskey usage rate

Coverage & readiness

Find friction by device, browser and authenticator

See where browsers, operating systems, synced passkeys, security keys, in-app browsers or fallback paths still break the journey.

ProductIdentitySecurity

Benefits

  • Spot multi-device cohorts like iPhone + Windows or Android + desktop

  • Compare success across synced passkeys, security keys, and device-bound authenticators

  • Prioritize coverage fixes where users and authenticators actually struggle

Key metrics

Multi-device coverageSecurity key success rateFallback loops

Conversion

Increase conversion after the login wall

See how authentication affects checkout, onboarding and other high-value flows before users complete the journey.

ProductIdentity

Benefits

  • Find authentication drop-offs in the funnel before product analytics sees the outcome

  • Compare password, OTP, social, passkey and fallback paths by completion

  • Measure conversion impact by cohort, device and journey branch

Key metrics

Login-to-checkout conversionLogin success rateChallenges and retries

Rollout control

Roll out safely by cohort, device, region, or authenticator

Phase exposure gradually, watch health in real time, and catch weak browser, device, or authenticator paths before complaints pile up.

SecurityIdentityProduct

Benefits

  • Gradual rollout by cohort, region, browser, device, or authenticator type

  • Kill switch and safe fallbacks

  • Real-time rollout health monitoring for risky combinations like hardware keys or OEM-specific paths

Key metrics

LockoutsRollout incidentsRollout velocity

ROI & support cost

Reduce OTP, recovery, and support cost

Quantify fewer OTP sends, fewer recovery tickets, and faster support handling with stakeholder-ready reporting.

ProductSupportIdentity

Benefits

  • Track OTP volume & cost reductions

  • Measure support ticket deflection

  • Share stakeholder-ready rollout reports

Key metrics

OTP costsRecovery ticketsConversion / success rates

By industry

Need a rollout blueprint for your industry?

Recommendations, insights and rollout learnings for authentication intelligence and passkey adoption in your industry.

Add Authentication Intelligence to your rollout

See every login journey clearly, diagnose failures faster, and keep your existing IDP in place.

  • Works with your existing stack
  • Diagnose failures faster
  • Prove adoption and impact