Passkeys for Public Sector
Passkeys for Government with observability and citizen-first rollout
SMS OTPs are a cost center and users still get locked out. Corbado adds the passkey observability and adoption layer: client-side telemetry & rollout controls without replacing your IDP.
- Works with any IDP (e.g. Okta, Ping & custom)
- Client-side telemetry for authentication
- Gradual rollout & kill switch
These public sector organizations have rolled out passkeys:
Why passkeys stall in government
Public sector passkeys don't "fail". They go dark.
Identity logs tell you success/fail. They don't tell you whether the passkey prompt was shown, whether citizens cancelled vs. hit a device error, or when fallbacks were triggered. Without that visibility, citizen adoption plateaus and service expansion feels risky.
No visibility into uer authentication
Prompt not shown, user cancelled vs. device error: all missing in identity logs.
No adoption engine for diverse populations
Without device-aware prompting and inclusive UX, passkeys remain underused.
Rollout risk blocks service expansion
Edge cases show up in production. Teams hesitate to expand without controls.
What public sector organizations get with Corbado
Observe. Adopt. Control.
Run passkeys like a critical government service.
Observability
14 days → 5 mins
Faster Time-to-Resolution
Find the "why" behind login failures with passkey-native telemetry segmented by device & demographic.
Adoption
10% -> 80%+
Higher Citizen Adoption
Increase passkey usage by optimizing prompting timing and citizen UX. Data-driven instead of guesswork.
Control
100% Control
Risk-Free Rollout
Granular policies, gradual rollout by citizen segment and smart fallbacks. Kill switch included.
Public sector use cases
Where Corbado fits in a government's authentication program
Citizen portal login & service access
Secure access to tax, benefits, healthcare and licensing services.
Benefit applications & form submissions
Reduce friction where application abandonment costs citizens and agencies.
Account recovery & identity verification
Fewer password reset flows and fewer "I'm locked out" support tickets.
Sensitive data access & document requests
Protect access to tax records, medical information and official documents.
Service rollout governance
Segment by region, service type, citizen demographic or risk tier. Then expand safely.
Accessibility & inclusion monitoring
Track authentication success across device types, age groups, and accessibility needs.
Works with your existing identity system
Add the missing layer without migrating citizens
Keep your identity system
Your existing SAML/OIDC provider remains in place
Add Corbado (via SDK)
Captures client-side telemetry and enables citizen adoption.
Operate in the Management Console
Dashboards, gradual rollout, policies & adoption reporting.
Security & Compliance
Built for NIST, GDPR and government security standards
Feature Walkthrough
Your citizen authentication control room
See where passkeys succeed, where citizens struggle, and what to fix across web and mobile government services.
Citizen Adoption
Created passkeys, login share and success rates over time.
Service Funnel
Where citizens abandon: prompt, registration, verification.
Citizen Journey Trace
Investigate a specific login path across devices & channels.
Gradual Rollout
Citizen segments, policies, kill switch and measured expansion.
Device Insights
Credential managers, device mix and capability gaps.
Failure Reasons
Root-cause classification of authentication issues.
Business Case
Prove ROI to Leadership & Treasury
Estimate savings from reduced SMS OTP reliance, fewer helpdesk tickets and higher service completion. Validate with real telemetry once you go live.
- Cut up to 70% of auth costs by reducing SMS OTP and helpdesk overhead
- Reduce support volume for password resets by 50%
- Increase citizen service completion rates with frictionless login
Alternatives
Without Corbado, citizen-first rollouts are guesswork
Corbado adds client-side telemetry and rollout governance to your IDP.
Rely on identity logs only
You get success/fail, not why users struggle: prompts, cancel vs. device error, platform gaps.
Use helpdesk tickets as the signal
You find out after users fail. No early warning and no way to measure adoption drivers.
Build reporting in-house
Slow to deliver, hard to keep up-to-date across edge cases and difficult to turn into action.
FAQ for Public Sector Teams
resources for passkeys in the public sector
How to successfully introduce passkeys in the public sector?
Read our blog posts about introducing passkeys and learn from leaders.
Talk to a Passkey Expert
Get a rollout plan that balances security, citizen experience, and regulatory compliance - without disrupting your identity infrastructure.
Architecture fit: Identity system integration & deployment options
Success plan: adoption targets, citizen segments, accessibility, measurement
Business case: ROI model tailored to your SMS OTP & helpdesk costs