Authentication Intelligence
Reconstruct login journeys across passkeys, passwords, OTP, social login and fallbacks.
Passkeys for Public Sector
Government passkeys with citizen Authentication Intelligence
SMS OTPs are a cost center and users still get locked out. Corbado shows why adoption is flat, what breaks logins and where passkey rollout can scale without replacing your IDP.
- Works with any IDP (e.g. Okta, Ping & custom)
- Client-side telemetry for authentication
- Gradual rollout & kill switch
These public sector organizations have rolled out passkeys:
Why authentication stalls in government
Public-sector authentication journeys don't just "fail". They go dark.
Identity logs tell you success or failure. They don't tell you whether the prompt was shown, whether citizens cancelled vs. hit a device error, or when fallbacks were triggered. Without that visibility, citizen adoption plateaus and service expansion feels risky.
01
No visibility into uer authentication
Prompt not shown, user cancelled vs. device error: all missing in identity logs.
02
No adoption engine for diverse populations
Without device-aware prompting and inclusive UX, passkeys remain underused.
03
Rollout risk blocks service expansion
Edge cases show up in production. Teams hesitate to expand without controls.
What public sector organizations get with Corbado
Observe. Adopt. Control.
Run passkeys like a critical government service.
Observability
14 days → 5 mins
Faster Time-to-Resolution
Find the "why" behind login failures with passkey-native telemetry segmented by device & demographic.
Adoption
10% -> 80%+
Higher Citizen Adoption
Increase passkey usage by optimizing prompting timing and citizen UX. Data-driven instead of guesswork.
Control
100% Control
Risk-Free Rollout
Granular policies, gradual rollout by citizen segment and smart fallbacks. Kill switch included.
Public sector use cases
Where Corbado fits in a government's authentication program
Citizen portal login & service access
Secure access to tax, benefits, healthcare and licensing services.
Benefit applications & form submissions
Reduce friction where application abandonment costs citizens and agencies.
Account recovery & identity verification
Fewer password reset flows and fewer "I'm locked out" support tickets.
Sensitive data access & document requests
Protect access to tax records, medical information and official documents.
Service rollout governance
Segment by region, service type, citizen demographic or risk tier. Then expand safely.
Accessibility & inclusion monitoring
Track authentication success across device types, age groups, and accessibility needs.
Works with your existing identity system
Add the missing layer without migrating citizens
1
Keep your identity system
Your existing SAML/OIDC provider remains in place
2
Add Corbado (via SDK)
Captures client-side telemetry and enables citizen adoption.
3
Operate in the Management Console
Dashboards, gradual rollout, policies & adoption reporting.
Security & Compliance
Built for NIST, GDPR and government security standards
Feature walkthrough
Your citizen authentication control room
See where citizens authenticate, fall back, recover or abandon services, then scale passkeys with evidence and rollout controls.
Per-user journey debugging
Move from a ticket or complaint to the exact path, environment and error context.
Friction and error patterns
Find where device, browser, market or authenticator combinations create drop-offs.
Adoption and method uplift
Compare authentication methods by completion, speed and login share to prove impact.
Passkey Intelligence controls
Route users into passkey, fallback or holdback paths based on rollout context.
Passkey-first components
Embed pre-built login, append and management components beside your existing IDP.
Business Case
Prove ROI to Leadership & Treasury
Estimate savings from reduced SMS OTP reliance, fewer helpdesk tickets and higher service completion. Validate with real telemetry once you go live.
- Cut up to 70% of auth costs by reducing SMS OTP and helpdesk overhead
- Reduce support volume for password resets by 50%
- Increase citizen service completion rates with frictionless login
Alternatives
Without Corbado, citizen authentication journeys are guesswork
Corbado adds client-side telemetry, authentication process mining and rollout governance to your IDP.
Rely on identity logs only
You get success/fail, not why users struggle: prompts, cancel vs. device error, platform gaps.
Use helpdesk tickets as the signal
You find out after users fail. No early warning and no way to measure adoption drivers.
Build reporting in-house
Slow to deliver, hard to keep up-to-date across edge cases and difficult to turn into action.
FAQ for Public Sector Teams
resources for passkeys in the public sector
How to successfully introduce passkeys in the public sector?
Read our blog posts about introducing passkeys and learn from leaders.
Talk to an authentication and passkey expert
Get a rollout plan that balances security, citizen experience, passkey adoption and regulatory compliance without disrupting your identity infrastructure.
Architecture fit: Identity system integration & deployment options
Success plan: adoption targets, citizen segments, accessibility, measurement
Business case: ROI model tailored to your SMS OTP & helpdesk costs