What are the responsibilities of business stakeholders in a passkey implementation?

Business stakeholders have a vital role in shaping the success of a passkey implementation. Their responsibilities include:

• Defining project objectives: Establishing clear goals for improving user authentication, such as reducing friction or enhancing security.
• Securing buy-in from leadership: Ensuring alignment with business priorities and obtaining necessary approvals and resources.
• Evaluating ROI: Working with technical teams to assess potential cost savings, such as reducing SMS authentication expenses, and measuring the business impact of passkey adoption.
• Facilitating cross-department communication: Ensuring seamless collaboration between product, engineering, and compliance teams.
• User communication and training: Developing strategies to educate users about the benefits of passkeys and addressing potential concerns about new authentication methods.

By fulfilling these responsibilities, business stakeholders lay the groundwork for a successful rollout.