What challenges might arise from low passkey adoption?

Low passkey adoption rates can pose significant challenges for organizations implementing this advanced authentication method. Addressing these issues proactively is essential to realizing the full benefits of passkeys.

1. Limited ROI:

   • Without widespread adoption, the cost savings from reduced SMS OTPs and account recovery may not be fully realized.
   • Investment in passkey infrastructure could take longer to break even.

2. User Experience Discrepancies:

   • If only a subset of users adopts passkeys, organizations may need to maintain multiple authentication systems, complicating the user experience.
   • This duality can increase support costs and operational complexity.

3. Security Gaps: Partial adoption means some users may still rely on less secure methods like passwords, undermining the overall security benefits.

4. Lack of Awareness or Trust: Users unfamiliar with passkeys may resist adoption due to concerns about usability or security.

1. Educate Users: Highlight the benefits of passkeys, such as improved security and ease of use, through onboarding tutorials and marketing campaigns.

2. Simplify the Onboarding Process:

   • Ensure passkey setup is seamless and requires minimal user effort.
   • Provide clear, step-by-step guidance during registration.

3. Incentivize Usage: Offer rewards, discounts, or exclusive features to users who enable passkeys.

4. Leverage Biometric Integrations: Promote passkey compatibility with biometrics (e.g., Face ID, Windows Hello), as these are familiar and user-friendly.

5. Analyze Adoption Metrics: Track adoption rates and identify pain points through user feedback and analytics.

By addressing these challenges, organizations can increase passkey adoption, optimize ROI, and strengthen overall security.