What are key metrics to measure passkey success?

Measuring the success of a passkey implementation requires tracking specific metrics that reflect user adoption, operational efficiency, and return on investment (ROI). These metrics help organizations evaluate the impact of passkeys on security, user experience, and costs.

1. Adoption Rate:

   • Percentage of users who have activated passkeys for their accounts.
   • Indicates user acceptance and engagement with the technology.
   • Track trends over time to assess the effectiveness of onboarding efforts.

2. Login Success Rate:

   • Measure how often users successfully log in using passkeys compared to other methods.
   • A higher success rate demonstrates ease of use and reliability.

3. Reduction in Password Resets:

   • Track the number of password reset requests before and after passkey implementation.
   • A decrease highlights improved user experience and reduced support costs.

4. Cost Savings:

   • Evaluate savings from reduced reliance on SMS OTPs and fewer account recovery requests.
   • Calculate ROI by comparing these savings against implementation costs.

5. Security Incident Reduction:

   • Monitor the frequency of phishing, account takeovers, or credential stuffing attacks.
   • A significant reduction indicates the effectiveness of passkeys in enhancing security.

6. User Feedback and Satisfaction:

   • Collect user feedback on the passkey experience through surveys or support interactions.
   • Positive feedback suggests higher satisfaction and trust in the system.

7. Time-to-Authentication:

   • Measure the time it takes for users to log in using passkeys compared to traditional methods.
   • Faster authentication improves overall user experience.

By monitoring these metrics, organizations can:

• Identify areas for improvement in user education and onboarding.
• Demonstrate the tangible benefits of passkeys to stakeholders.
• Ensure the passkey system delivers on its promises of security, efficiency, and user satisfaction.

Regularly analyzing these metrics provides actionable insights to optimize your passkey implementation and drive success.