---
url: 'https://www.corbado.com/faq/passkeys-fallback-options'
title: 'How to provide fallbacks for users with passkey issues?'
description: 'Discover effective fallback options for users who face challenges with passkey authentication.'
lang: 'en'
keywords: 'alternative login methods'
---

# How to provide fallbacks for users with passkey issues?

## How Can We Provide Fallback Options for Users Who Encounter Issues with Passkeys?

Fallback options are essential to ensure users can access their accounts even if they face
challenges with passkey authentication. Here’s how to provide effective fallback
solutions:

### 1. Implement Alternative Authentication Methods

- **Password-Based Login**: Retain traditional password login as a fallback for users
  without access to their passkeys.
- **One-Time Passwords (OTPs)**: Enable OTPs via email or SMS as a secure, temporary
  alternative for authentication.

### 2. Support Cross-Device Authentication

- **Device Recovery Options**: Allow users to recover access through other registered
  devices if their primary device is unavailable.
- **Cloud-Synced Passkeys**: Encourage users to enable cloud syncing for passkeys,
  ensuring they remain accessible across devices.

### 3. Educate Users on Backup Methods

Educate users on adding multiple passkeys (e.g., on their smartphone and laptop) to avoid
being locked out.

### 4. Dynamic Authentication Flows

- **Fallback Detection**: Automatically detect when a passkey is unavailable and suggest
  alternative authentication methods.
- **Custom Prompts**: Provide clear and intuitive prompts guiding users to fallback
  options when passkey authentication fails.

### 5. Integrate Customer Support

- **Support Assistance**: Ensure support teams can help users reset passkeys or guide them
  through fallback options.
- **Role-Based Access Control**: Restrict sensitive fallback actions to authorized
  personnel to maintain security.

By offering diverse and secure fallback options, you can ensure users always have a way to
access their accounts while maintaining trust and usability.

## Read the full article