---
url: 'https://www.corbado.com/faq/passkeys-customer-support-integration'
title: 'How to use customer support to help with passkey issues?'
description: 'Discover how to integrate customer support to handle passkey-related issues effectively and enhance user trust.'
lang: 'en'
---

# How to use customer support to help with passkey issues?

## How Should Customer Support Be Integrated to Assist Users with Passkey-Related Issues?

Integrating customer support into your passkey implementation is essential to ensure a
smooth user experience and build trust. Here’s how you can achieve this:

### 1. Self-Help Resources

- **Documentation**: Provide comprehensive guides, FAQs, and tutorials to help users set
  up and manage passkeys.
- **Interactive Tools**: Use tools like
  [troubleshooting](https://www.corbado.com/blog/passkey-troubleshooting-solutions) wizards or chatbots to enable
  users to resolve common issues independently.

### 2. Accessible Support Channels

- **Support Options**: Offer multiple channels for assistance, such as email, live chat,
  [help desk](https://fluentsupport.com/) system, or phone support.
- **Efficient Resolution**: Ensure customer support agents are trained to handle
  passkey-related queries, including setup issues, authentication failures, and MFA
  resets.

### 3. Advanced Support for Technical Issues

- **Technical Logs**: Provide detailed logs, including error codes and device details, to
  support teams for diagnosing complex problems.
- **Role-Based Access Control**: Ensure sensitive actions, like passkey revocation, are
  restricted to authorized personnel only.

### 4. Integration with Customer Support Systems

- **System Compatibility**: Embed passkey management features into existing tools (e.g.,
  Zendesk, Salesforce) for seamless support.
- **Automation**: Implement automated processes for resetting passkeys or modifying MFA
  settings to reduce manual workload.

### 5. User-Centric Support Design

- **MFA Status Management**: Allow support agents to view and adjust a user’s MFA settings
  and passkey status.
- **Proactive Assistance**: Monitor for common issues and provide targeted help or
  notifications.

By implementing a structured support strategy that includes self-help resources, trained
support agents, and robust technical tools, you can assist users effectively while
maintaining high security standards.

## Read the full article