---
url: 'https://www.corbado.com/faq/how-banks-can-educate-customers-about-passkeys'
title: 'How can banks educate customers about passkey benefits?'
description: 'Banks can educate customers about passkeys through clear communication, in-app guides, FAQs, and targeted awareness campaigns.'
lang: 'en'
keywords: 'educate customers about passkeys, banking passkey awareness'
---

# How can banks educate customers about passkey benefits?

## How can banks educate customers about the benefits of passkeys?

For many banks, adopting **passkeys** is a major shift and for successful implementation,
**customers must understand and trust this new authentication method**. Banks need to
**proactively educate users** on [how passkeys work](https://www.corbado.com/faq/how-do-passkeys-work), why they
are more secure than passwords and OTPs (which are usually sent via SMS, accessed via
[authenticator](https://www.corbado.com/glossary/authenticator) apps or sometimes also sent via email) and how
they **enhance the banking experience**.

### Strategies for educating banking customers about passkeys

#### 1. Use clear, simple messaging in all channels

- Use **plain language** to explain what passkeys are and how they replace passwords.
- Highlight **security benefits** (e.g. [phishing](https://www.corbado.com/glossary/phishing) resistance, no SMS
  OTPs, no stolen credentials, prevention of account-takeovers).
- Emphasize **ease of use** (one-click biometric login, no
  [password resets](https://www.corbado.com/faq/passkeys-reduce-password-resets-otp-costs)).

#### 2. Provide in-app guides & step-by-step tutorials

- Provide **interactive onboarding experiences** that show how to set up and use passkeys.
- Use **animated walkthroughs** or tooltips in [banking](https://www.corbado.com/passkeys-for-banking) apps.
- Offer an **FAQ section** answering common concerns (e.g. “What if I lose my device?” -
  see also our [FAQ](https://www.corbado.com/faq) which can serve as a starting point as it's based on the most
  common consumer questions we have found on the Internet regarding passkeys).

#### 3. Conduct targeted awareness campaigns

- Send **email newsletters** explaining the transition from passwords to passkeys.
- Publish blog posts and social media content addressing **passkey myths and benefits**.
- Partner with cybersecurity experts to share insights on **why passkeys are the future**.

#### 4. Set up dedicated customer support & help desks

- Train call center and branch staff to **explain passkeys to customers**. Banks that rely
  heavily on phone support often turn to specialized solutions - check
  [Nextiva reviews](https://www.crazyegg.com/blog/nextiva-review/) for examples of how
  call services help improve customer experience.
- Offer **live chat support** for passkey-related questions.
- Provide **self-service troubleshooting guides** on the bank’s website.

#### 5. Incentivize early adoption

- Encourage customers to enroll in passkeys by offering **exclusive perks** (e.g., faster
  transaction approvals, fewer security challenges).
- Use gamification techniques, such as **badges for early adopters**.

#### 6. Address common concerns transparently

Answer potential customer worries, such as:

- _“What happens if I change my phone?”_ → Explain cloud-based
  [passkey recovery](https://www.corbado.com/blog/passkey-fallback-recovery).
- _“Are passkeys really safer?”_ → Show examples of how passkeys prevent
  [phishing attacks](https://www.corbado.com/blog/3ds-authentication-failed).

## Read the full article